Shipping policy

1. Order Processing Time

  • All orders are processed within 1–2 business days after confirmation.

  • Orders are not shipped on Sundays or public holidays.

  • In case of high order volume, processing time may be slightly delayed.

2. Shipping Time

Estimated delivery times:

  • Standard Delivery: 3–7 business days

  • Delivery times may vary depending on your location and courier service.

Please note that delivery times are estimates and not guaranteed.

3. Shipping Charges

  • Shipping charges (if applicable) will be calculated and displayed at checkout.

  • We may offer Free Shipping on selected promotions or minimum order amounts.

4. Cash on Delivery (If Applicable)

  • Cash on Delivery (COD) orders must be paid in full at the time of delivery.

  • Please ensure someone is available at the delivery address to receive the parcel.

  • Failure to accept COD orders may result in order cancellation for future purchases.

5. Order Tracking

Once your order is shipped:

  • You will receive a confirmation email or SMS with tracking details (if available).

  • You can track your order through the courier service website.

6. Delays & External Factors

Pro Life Herbal is not responsible for shipping delays caused by:

  • Courier service issues

  • Weather conditions

  • Incorrect shipping information provided by the customer

  • Unforeseen circumstances beyond our control